#Blameless update#
ServiceNow: Integrate Blameless with ServiceNow to streamline incident ticketing workflows and start using powerful features for retrospective learning, reduce repeat future incidents and update your ticketing system of record. Improves reliability, reduces customer impact and supports increased velocity in delivering new features.
Augments existing investments in DevOps and IT workflow tooling. Addressing the market demand across Enterprise organizations for an integrated SRE solution that:Ĭreates tighter alignment between engineering and business functions including support, success and product. With today's announcement, Blameless expands the number of platform integrations available to customers. Most importantly, This translates to higher customer satisfaction and reduced churn by up to 10%. Blameless customers benefit from 10x faster incident resolution, and a 45% reduction in high severity incidents. Blameless' New Enterprise Class Product UpdatesĬustomers that rely on Blameless have consistently achieved higher levels of reliability. This communication across tools from a centralized location reduces the load on engineering teams while protecting customers from the negative impact of slow, disorganized incident response. For teams using ServiceNow, a record is simultaneously created, updating both ServiceNow and Blameless, in real-time. Keeping all stakeholders informed and updated, while gathering every piece of relevant data for clean retrospective reports. Blameless automatically creates a dedicated Teams channel that includes a live “incident summary” tab. Utilizing Blameless bot commands within the chat-app streamlines the entire subsequent workflow. Chat-apps like Microsoft Teams are the perfect tool to start the incident response process. Centralized incident management solutions make it much easier to assemble the right responders, and start communicating across clear roles and playbook steps.
However, when it comes to addressing customer-facing or critical incidents, DevOps teams need dedicated, integrated, incident management features to speed time to assembly and resolution. Importance of Incident Management In Building ReliabilityĮnterprises rely on solutions like ServiceNow and Microsoft Teams, to better communicate and manage ticketing, in service of creating compliant, secure, and reliable IT and business operations. This also represents an opportunity for ServiceNow and Microsoft Teams users looking to modernize their incident response or more fully embrace SRE practices.
These now join other major integrations within the Blameless ecosystem like Slack, PagerDuty, and Jira, significantly broadening Blameless’ footprint in the enterprise SaaS market. Together, these mark a major step forward, towards the goal of running a modern, streamlined, incident management process for enterprise customers. 13, 2022 (GLOBE NEWSWIRE) - Blameless, the leading Reliability platform for DevOps and SRE teams announces the release of new, expanded integrations with ServiceNow and Microsoft Teams. Blameless Announces New Integrations with ServiceNow and Microsoft Teams to Centralize and Speed Incident Management
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